Returns and refunds

General information policy

To be eligible for a return or refund:

  • All items must be in their original package with all tags still on.
  • Clothes and accessories can be put on for a try, but never worn.
  • Items have to be in their original state and can't be washed or cleaned.
  • Following items are NOT eligible for return and refund : swimsuits, underwear, socks, earrings and body jewelry

Returns

  • Free, if the items are back in the mail within 5 days from the moment you receive the box.
  • After 5 days, return fees will apply.
  • A prepaid return envelope will be in the box and will expire 5 days from the day you receive the package. You only need to stick it on the box and leave it at a post office near from you.
  • Items must respect General Information policy.

Refunds

  • 10 days after your payment is made.
  • To avoid return fees, return items within 5 days following the reception of the box.
  • Items must respect General Information policy.

Other

  • Shipping is available mostly anywhere in Canada.
  • Delivery is mainly provided by Canada Post, except for special cases